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Student Experience Coordinator

Location: Widcombe, Bath

Salary: £23,400 Plus Benefits

About the role:

We’re iO Academy, an award-winning technology training provider and coding bootcamp. We’re looking for a motivated person with stacks of enthusiasm, an eye for detail and a talent for getting things organised to join our team as our Student Experience Coordinator.

Working from our office in Bath, you’ll be the first point of contact for email and phone enquiries, coordinate student applications and onboarding, organise events, and generally help to ensure the academy keeps running smoothly.

We’re a growing company and are looking for someone that will grow with us. We have a flat structure and work together to share the responsibilities that managers traditionally have, so you’ll have plenty of support from the rest of the team and opportunities to carve your own path.

Key responsibilities:

  • Customer service – Responding to incoming phone and email enquiries, assisting with applicant assessments, onboarding new students and providing ongoing assistance during their course.
  • Office admin – Collection and reporting of key data and stats, calendar management and providing administrative support to Academy trainers and staff.
    Buildings and facilities – working with our buildings manager to ensure the academy is suitably equipped and maintained.
  • Events – Helping organise and run course graduations, networking meetups and other events (this may include occasional evenings or weekends).

About you:

You’ll be looking for a role that you can make your own with plenty of opportunity to learn and gain new skills. You’ll enjoy meeting new people, have excellent interpersonal skills and be able to deliver great customer service in a friendly and professional manner. We’re a small team so a positive and proactive attitude is essential.

Your specific professional experience isn’t important but you may have previously worked as a customer service advisor, admin assistant, office administrator, receptionist, front of house team member or in similar customer-facing roles.

You’ll need to be happy multitasking, have good organisational and administrative skills and know your way around Google docs or Microsoft Office. You don’t need to be a ‘techy’ person or know anything about programming but curiosity or interest in the industry is definitely a bonus.

About iO Academy:

Since 2015, we’ve built a reputation for outstanding quality and have been recognised as one of the world’s top coding bootcamps. We train people of all ages and backgrounds, giving them the skills and support they need to land their dream job in tech.

Our offices are on beautiful Widcombe Crescent in Bath, just 10 minutes walk from the train station, with incredible views over the city. We pride ourselves on having created a fun and collaborative place to work with a strong sense of social purpose. You’ll be working alongside our award-winning trainers in a relaxed team of people who love what they do.

Above all else we value transparency, collaboration, contribution and forward thinking. If you do too, and want to help change people’s lives for the better, then get in touch.


We have been growing steadily year on year and offer a unique working environment, exciting opportunities to learn new skills and an excellent package of benefits, including:

  • Personal training budget for self development plus a central pot upon request
  • Enhanced pension contributions – complying with auto enrolment
  • 25 days annual leave plus bank holidays (with the option to buy or sell annual leave after probation is completed)
  • Private health insurance
  • Mental health support line and gp access number
  • Discount vouchers for goods and services
  • Regular social events
  • Cycle to work scheme including electric bikes

Location and hours:

Due to the nature of the role and responsibilities, this role is primarily based in our offices in Widcombe, Bath. We are able to consider full and part-time applications with a minimum requirement of 30 hours per week; please give details of your preference in your cover letter. You must be eligible to live and work in the UK.

This role is not eligible for sponsorship by Mayden for a skilled worker visa. We are therefore unable to accept applications from individuals who would require an employer to sponsor them for a work permit.

To apply:

Please click here to upload your CV along with a covering letter telling us why you’re applying and what you would bring to the role and to iO Academy.


If this role isn’t for you, but you like the sound of working at iO Academy please keep checking for more great opportunities coming soon.

We’re always on the lookout for talented individuals to help deliver our courses. If you think you’d be a good fit to join our training team, please get in touch with your CV or request a sample job spec.